Need hands-on help with Mach3, Mach4, or MachPro? Schedule a remote paid support session with MachLabs for real-time troubleshooting, setup review, configuration guidance, licensing assistance, controller/plugin review, documentation walkthroughs, migration guidance, or product-related training.

This appointment is $120 and is completed remotely using Google Meet and TeamViewer. During the session, a MachLabs support technician will meet with you on a Google Meet call and connect to the control computer through TeamViewer when remote access is needed.

Each session is a maximum of one Hour.  

To make the session as productive as possible, the machine/control computer must have reliable internet access. Some troubleshooting may also require basic shop tools such as a multimeter, dial indicator, tape measure, screwdrivers, Allen wrenches, or other machine-specific tools.

Paid support provides scheduled troubleshooting and guidance, but it does not guarantee final resolution. Custom programming, Lua/script development, custom screen work, post processor development, machine wiring, electrical design, and machine safety validation are not included unless separately quoted and approved.